Yessirree!! That is what we do here at CBM on a daily basis. We are the folks that keep the offices moving right along, taking care of their office equipment with a crew of the best techs in the industry. It takes the right equipment to maintain a high level of business acumen out there in the real world, and it all starts with the daily pressure that you put on your office machines. The copier is the most technical of them all, and will require a trained service technician to properly repair it to get it back into running condition. But in the end, no matter how well your service technician can get the job done, it all comes down to having the right equipment in the first place.
In this day and age, the saying, "You get what you pay for", is right on the money. You really do get what you pay for. I continue to battle the budgets of companies and their want of the best equipment for the cheapest price. IT DOES NOT EXIST, FOLKS! There are no cheap, fantastic machines out there. There are cheap, and then there are fantastic. Like everything else in this world, you will have to pay a little more premium for the best that the industry has to offer. Oh, and there are no free lunches, either. Now, that being said, I have been known to throw a few freebies into a deal to make it work, and trust me, they are legitiamte freebies. They are gimmes, for my customers, that will hopefully allow me to have the better deal moving forward. But nothing can be said of the quality that is sold here at CBM. We have one of the best copier companies at our disposal--Canon--and in the end, you will pay a few more dollars, but you are getting the best quality in the industry. The numerous awards and accolades are proof-positive that Canon leads the world of copying and MFP systems.
If you want "cost-effective', I have those too. We sell the Copystar (Kyocera) brand, and for the money, they are fairly nice systems. These machines are best when placed in offices that have a lower volume band than the norm, but that is what we are trained to talk about. To have the best and make it work the best, you have to have your sales professional come out to your site, sit down and talk about needs, necessities and budgets. Only through that conversation can you get a true, solutions-based plan to automate your office.
As a 21-year veteran of the industry in this region, when I say cheaper is not always better, that is the truth, the whole truth and nothing but the truth, folks. If you have not been stung yet by a cheap purchase, it is just a matter of time. In this industry, cheap means less time in uptime. That, is fact. I have seen it way too many times, and quite frankly, I have made some money on the rebound effect...selling the right equipment to those folks that got burnt and had enough. In the end, my job is to help you make the best decisions as it relates to your office equipment, and when the decision is 100% money-driven, things get a little skewed and can lead to a lot of headaches.
On your next acquisition, do yourself and your staff a huge favor, and let the experts of office automation help you through the pitfalls and pratfalls of purchasing by assisting you in the final decisions. And, that decision will have you humming a happy tune!!